Category: Troubleshooting
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Troubleshooting Slice
Slice add-in for Excel connects users to Planning Analytics allowing the users to build dynamic reports connected to TM1 cubes. While it introduces advanced analytical functions, users may encounter challenges. Effective troubleshooting ensures Slice’s smooth operation, allowing for comprehensive utilization of its features for insightful data analysis. Below you will find some of the known…
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Using active directory to manage Pulse groups and users security
Starting with v6.3.0, the Pulse groups and users security can now be imported from an active directory.
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Pulse Installation Guide
This article gathers everything you need to know about how to install, upgrade and downgrade Pulse for TM1.
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Why Pulse is turning on Performance Monitor in TM1
Pulse stores all your IBM Planning Analytics (TM1) cube stats in its database. To see these stats you need to go to Model Spotlight > select the instance > select one cube and you will find the following table:
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How does Pulse determine if a TM1 instance is offline
It might happen that you are receiving an offline alert from Pulse but the TM1 instance is still running.
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Connecting Pulse to a PA SaaS instance with the non-interactive account
When Pulse is connected to a PA SaaS environment as the one below, you have to click the Login button and enter an IBM ID who has Admin access to PAW and to the TM1 instances:
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Increasing the Pulse Web client session timeout
By default the Pulse Web client sessions timeout after 20 min of inactivity. To update the timeout value:
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Creating a support ticket
How to create a support ticket
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Pulse for TM1 health check
Most of the errors when using the Pulse migration features are coming from misconfiguration. If you haven’t used Pulse for a while, it is recommended to go through this checklist before using the Pulse migration feature:
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Reasons why you can’t see a TM1 instance in Pulse
Please find below the different reasons why you would not be able to see a IBM Planning Analytics (TM1) instance in Pulse: